Shipping policy

Regarding delivery
  • Orders made by 12:00 on weekdays will be shipped on the same day.
  • Please forgive us if the delivery is affected by the weather or traffic conditions.
  • Not applicable for direct shipment from the manufacturer or direct shipment from the supplier.
  • Even if you specify the delivery date and time, we may not be able to respond.
  • We do not guarantee a delivery date. Please understand this as a guide only.
  • The delivery company contracted by our shop is Sagawa Express. * Some areas use Yamato Transport
  • The delivery company is selected at our discretion. We cannot accept the contractor designation from the customer.

* About unreceived emails

  • If you take measures against spoofed e-mails or set junk e-mails, you may not receive e-mails.
  • If you do not receive an email from our shop after purchasing the product, please check the reception settings of the customer registration email.
  • If you are a mobile user and have been set to reject PC emails, you will not be able to receive emails sent by our shop.
  • If you notice that you have not received an email after purchase, please let us know by phone.